Development and Academy Chair of Woman Nation  

At RDI Woman Nation is designed to foster the development of woman leadership. Our four pillars include (1) personal and professional development, (2) advocacy for women and their communities, (3) support and mentorship, and (4) outreach in support of marginalized communities. Through activities and courses, we cultivate and engage our women and woman-identifying leadership of all races, ages, and gender identities.  

As the Development and Academy Chair it was my privilege to design and implement an updated version of our Woman Nation Academy. Which was utilized to develop and nurture women in leadership at RDI. Facilitating courses on subjects such as Imposter Syndrome, Finding Your Purpose: Ikigai, StrengthsFinder 2.0, Emotional Intelligence, Time Management, Stress Management, Professional Development: Growth and Building Your Bench. 

Work experience

  08/2017 - 03/2023 LMS Administrator / Instructional Designer RDI, Blue Ash, OH

• Grew LMS content from the initial approx. 60 courses to 300+, or by 450%. 

• Increased user engagement from .05% to 30+% across the entire organization.

• Implemented, created, and maintained a majority of all eLearning content while solely managing LMS.

• Provide insights to all departments across the organization based on analyzing data related to compliance and learning adherence.

• Consistently executes long-term plan for LMS growth and improvement.

• Creates, tracks usage, and drives communication of any IT issues related to the LMS and external tools, resulting in efficient resolution for any usage of the system.

• Created curricula, research topics and conceptualized course format, subject matter, and presentation.

• Primary contact for piloting, testing, and implementing new eLearning technology. 

• Updated all course content and created new content with a strong focus on diverse learning styles for both LMS and training initiatives. 

• Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to exceed student learning goals.

• Delivered private instruction to adult learners in a variety of fields (leadership development, professional writing, business communication, delivery of proposals and presentations, and instructor Led Training best practices).

07/2015 - 08/2017 ELL Well Manager /Director of Culture RDI, Blue Ash, OH

• Implemented a culture that promotes Diversity, Equity, and Inclusion.

• Established cultural functions of the organization targeting lifestyle, health, and mental well-being of all employees.

• Onboarded new employees with training and new hire documentation.

• Proactively identify new leaders and build opportunities for growth and promotion.

• Develop, communicate, and administer HR policies and procedures that maintain and improve employee relations and shape organizational culture. 

• Assess and advance employee engagement and satisfaction, with particular attention to the experiences and needs of those who have been historically marginalized.

• Championed value-add projects focused on employee experience.

• Serve as HR contact for all employees; proactively engage employees to improve working relationships, build morale, and increase productivity and retention; communicate openly and frequently, keeping staff informed on benefit resources, organizational events, and other pertinent information.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Maximized performance by monitoring daily activities and mentoring team members.

• Accomplished multiple tasks within established time limits.

• Cross-trained existing employees to maximize team agility and performance.

• Managed and motivated employees to be productive and engaged in work.

• Improved safety procedures to create safe working conditions for workers.

• Developed detailed plans based on broad guidance and direction.

03/2013 - 03/2015 Lead Trainer RDI / SIRS, Blue Ash, OH

• NOTE: SIRS was purchased by RDI in March of 2014. 

• Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.

• Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.

• Monitored training effectiveness through observation and metrics analysis.

• Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.

• Provided in-house training to new employees concerning maintenance of standardized training approaches.

• Recruited, interviewed, and onboarded 3 new instructors, boosting corporate success.

• Oversaw day-to-day functions of training department.

• Lead special seminars for diverse types of employees.

• Evaluated training needs to improve training quality.

09/2008 - 03/2013 Senior Supervisor SIRS, Highland Heights, KY

• Coordinated, supervised, and evaluated the work of subordinates and reallocated staff and resources to meet performance requirements. (300+ Total and 100+ Nightly)

• Identified underperforming areas and implemented effective process improvements.

• Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.

• Provided feedback, training, and skill development to staff to improve accuracy, productivity, and quality.

• Maximized personal competency through continuous professional development.

• Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.

• Provided interpretation and guidance on procedural questions.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Monitored workflow to improve employee time management and increase productivity.

• Evaluated employee performance and coached and trained to improve weak areas.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.

08/2007 - 09/2008 Agent Convergys, Florence, KY

• Resolved caller issues quickly and thoroughly.

• Researched and identified solutions to technical problems.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Diagnosed and troubleshot hardware, software, and network issues.

• Monitored system performance to identify potential issues.

• Tested new software and hardware prior to deployment.

• Responded to customer inquiries and provided technical assistance over the phone.

08/2005 - 08/2007 Supervisor SIRS, Highland Heights, KY

• Evaluated employee performance and coached and trained to improve weak areas.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Maintained compliance with company policies, objectives, and communication goals.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Monitored workflow to improve employee time management and increase productivity.

• Achieved results by working with staff to meet established targets.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Conducted routine inspections to check quality and compliance with established specifications.

• Evaluated staff performance and provided coaching to address inefficiencies.

• Helped meet changing demands by recommending improvements to business systems or procedures.

• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Gathered, organized, and input information into digital database.

• Frequently inspected production area to verify proper equipment operation.

02/2003 - 08/2005 Telephone Interviewer SIRS, Highland Heights, KY

• Gathered data and insights from participants during telephone interviews.

• Followed call center protocols when notifying participants of call purpose and use of information.

• Administered phone interviews to survey participants.

• Completed surveys by rechecking contact information before ending each call.

• Conducted interviews with participants to assess eligibility.

• Delivered information from script regarding surveys for on-demand phone project assignment.

• Worked flexible hours across night, weekend, and holiday shifts.

Education